Moveworks – Automate Employee Support Review


Do you want to streamline employee issue resolution and automate support requests? Look no further than Moveworks!

This AI-powered automation solution uses NLP technology to provide on-demand support for employees.

With features like generative AI, business system integration, and an intelligence engine, Moveworks is revolutionizing employee support.

Get the most out of your employee support today with Moveworks.

Key Takeaways

  • Moveworks Inc is a developer of AI-powered automation solutions that streamline employee issue resolution.
  • The platform uses natural language processing (NLP) technology to resolve IT issues, HR questions, and service requests.
  • Moveworks Inc has been valued at $2.1 billion and raised $315 million in capital, with investors recognizing its potential.
  • The company’s competitors include Aisera, Intercom, Spoke, New service, and Zoho Desk.

What is Moveworks?

Your employees will benefit from Moveworks’ AI-powered automation solutions that streamline issue resolution.

Moveworks uses natural language processing (NLP) technology to resolve IT issues, HR questions, and service requests.

It also provides on-demand support and a platform for conversational interfaces. Its generative AI and business system integration allow for omnichannel communication.

Moveworks’ intelligence engine ensures continuous learning and improvement.

Moveworks’ features, such as dynamic flow, personalized solutions, and multilingual support, will help your business seamlessly manage employee issues.

Key Features of Moveworks

Discover how Moveworks’ advanced features can help automate employee support and streamline issue resolution.

Moveworks’ conversational interface connects employees to business systems, powered by an advanced AI that understands their needs and integrates with the tech stack.

Its hundreds of out-of-the-box use cases, as well as configurability and developer tools, make it possible to create custom use cases.

Moveworks can automate 75% of common IT and HR issues and questions, providing fast and personalized support.

It also offers interactive and targeted messages for improved collaboration and communication. Moveworks creates a searchable knowledge base with Enterprise Answers.

All of these features help create a better employee experience.

With dynamic flow, personalized solutions, and multilingual support, Moveworks is a comprehensive solution for automating employee support and enhancing issue resolution.

Who is Moveworks Best For?

Moveworks is ideal for businesses looking to automate employee support and streamline issue resolution.

Its AI-powered platform uses natural language processing (NLP) to quickly resolve IT issues, HR questions, and service requests.

Moveworks is trusted by over 100 Fortune 500 companies and supports a wide range of enterprise software applications and systems.

It can also be used to automate 75% of common IT and HR issues, provide fast and personalized support, and create a centralized knowledge base.

The platform is also configurable and developer friendly, allowing you to create custom use cases.

Moveworks is a great way to improve employee experience and make support functions more efficient.

Use Cases for Moveworks

Unlock the potential of Moveworks by exploring its various use cases.

Moveworks provides a platform for automating employee support with its natural language processing (NLP) technology.

Companies can use the platform to quickly and efficiently resolve IT issues, HR questions, and service requests.

Its AI-powered engine can be fine-tuned to an organization’s language and needs, and can help automate up to 75% of common IT and HR issues.

With its multilingual support, Moveworks can provide support in employees’ native languages. It also provides personalized solutions tailored to specific needs.


Your business can reap the benefits of Moveworks’ AI-driven automation.

It streamlines employee issue resolution by using natural language processing (NLP) technology and on-demand support.

Its conversational interface connects employees with business systems and provides personalized solutions.

With Moveworks, you can automate 75% of common IT and HR issues and questions. It provides fast and targeted messages for enhanced collaboration and communication.

The platform is highly configurable and offers hundreds of out-of-the-box use cases.

It also creates a centralized and searchable knowledge base. Moveworks can be a great solution for your business needs.

  • Moveworks offers AI-driven automation.
  • Uses NLP for issue resolution.
  • Provides on-demand, personalized support.
  • Automates 75% of common issues.
  • Enhances collaboration and communication.
  • Highly configurable, versatile platform.
  • Centralized, searchable knowledge base.


However, Moveworks does have some drawbacks that should be taken into account. It may be expensive for some organizations, and require training and adoption from employees.

Complex scenarios or low-quality data sources may result in limitations or errors. Security or privacy risks may arise if it isn’t configured properly.

There’s also potential competition or regulation that could affect the platform in the future.

The company doesn’t disclose pricing on its website, so customers must book a demo to determine cost.

  • Moveworks can be expensive.
  • Employee training and adoption required.
  • Complex scenarios may cause errors.
  • Improper configuration risks security.
  • Potential competition and regulation issues.
  • Pricing undisclosed, demo booking necessary.

Alternatives to Moveworks

If you’re looking for an alternative to Moveworks, there are several other AI-powered automation solutions that can streamline employee issue resolution.

Aisera provides an AI-platform for IT service management, customer care, and staff service.

Intercom offers a conversational relationship platform for real-time messaging with customers.

Spoke is an AI-based platform for IT support and employee service requests. New Service offers an IT service management system with incident management and self-service portals.

All of these options have their own advantages and drawbacks, so be sure to research and compare each one before making a decision.

Final Verdict

Overall, Moveworks is an excellent AI-powered automation solution that streamlines employee issue resolution, making it a great choice for any organization.

Its natural language processing technology resolves IT issues, HR questions, and service requests quickly and accurately.

It offers on-demand support for employees and provides omnichannel communication.

Plus, its generative AI and intelligence engine for continuous learning and improvement make it a powerful tool.

Moveworks is also recognized and valued by prominent investors, and is used by well-known companies.

Its cons are minor in comparison, making it a great choice for automation.

Frequently Asked Questions

What Kind of Security Measures Does Moveworks Provide?

Moveworks provides robust security measures, including authentication, encryption, and access control, to protect your data and ensure secure interactions with employees.

Does Moveworks Integrate With Existing Software Applications?

Yes, Moveworks integrates with existing software applications to provide on-demand support for employees.

How Do I Get Started With Moveworks?

You can get started with Moveworks by joining a live demo or requesting a personalized demo. Download guides and blogs to learn more about the platform’s features. Transform your enterprise with Moveworks today!

How Much Does Moveworks Cost?

To get pricing details for Moveworks, book a demo and discuss your requirements with a Moveworks representative.

Does Moveworks Offer Multilingual Support?

Yes, Moveworks offers multilingual support for employees in their native languages. With its advanced conversational AI, it can understand needs and provide personalized solutions.

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