Smartsheet – Work Management Platform Review


Imagine you’re the project manager at a busy tech firm, juggling multiple teams, deadlines, and objectives.

Smartsheet, a popular work management platform, claims to be the solution to your organizational woes.

This platform, trusted by many giant corporations, promises to simplify the way you manage projects, streamline team collaboration, and provide insightful analytics to guide your decisions.

But does it live up to the hype?

Stick around as we dissect the features, benefits, and potential drawbacks of Smartsheet, helping you decide if it’s the right fit for your project management needs.

Key Takeaways

  • Smartsheet is a dynamic and highly customizable project management and work collaboration tool.
  • It offers a free forever plan and affordable paid plans starting at $7 per month.
  • Smartsheet has a steep learning curve for new users but provides robust data protection and compliance measures.
  • The platform allows for planning, tracking, automating, and reporting on work, making it suitable for managing simple to complex enterprise-level projects.

What is Smartsheet?

Smartsheet is a powerful, dynamic project management tool that allows you to manage tasks, track progress, and facilitate work collaboration much like a spreadsheet, but with enhanced capabilities.

Imagine having a spreadsheet on steroids. That’s Smartsheet for you.

It’s not just about rows and columns; it’s a comprehensive platform where you can plan, track, automate, and report on work.

You can customize it to fit your needs, with a wide range of templates at your disposal.

It also integrates well with other work management products, making it a flexible tool for managing anything from simple tasks to complex enterprise-level projects.

However, it’s not all rosy. There’s a learning curve, especially if you’re new to this kind of tool. But once you’ve got the hang of it, you’ll find it invaluable.

Key Features of Smartsheet

When it comes to managing your projects effectively, you’ll find that Smartsheet is packed with a variety of key features designed to streamline your work process.

You’ll appreciate its cloud-based setup which supports real-time collaboration and data sharing. Its spreadsheet-like interface allows you to easily plan, track, and report on tasks.

Besides, Smartsheet offers a host of customizable templates, making it flexible for any project. With its robust automation capabilities, you can eliminate repetitive tasks, saving you valuable time.

It also integrates seamlessly with other popular productivity tools enhancing its functionality. Plus, it’s equipped to handle large-scale enterprise projects.

In essence, Smartsheet’s key features are designed to simplify your project management journey.

Who is Smartsheet Best For?

Now that you’ve gotten a sense of its features, let’s consider who could benefit the most from using Smartsheet.

This platform is ideal for project managers who require comprehensive tools for planning, tracking, and reporting.

If you’re part of a dynamic team that works on multiple projects simultaneously, Smartsheet’s customizable templates and automated workflows can simplify your operations.

It’s also beneficial for businesses in need of a powerful CRM tool or a secure collaboration platform. While it does have a learning curve, it’s a great fit for those willing to invest the time to master it.

From small startups to large enterprises, anyone seeking an all-in-one work management solution would find value in Smartsheet.

Use Cases for Smartsheet

Whether you’re a project manager, a marketer, or an IT professional, Smartsheet offers solutions tailored to your specific needs.

As a project manager, you can utilize Smartsheet to create project timelines, track tasks, and collaborate with your team.

If you’re in marketing, Smartsheet allows you to manage your campaigns, track results, and coordinate with other departments.

In the realm of IT, use Smartsheet to log issues, assign tasks, and track progress.

Construction professionals can benefit from its ability to create visual schedules, track milestones, and manage project deadlines.

Content managers can streamline their processes and automate workflows.

Regardless of your profession, Smartsheet’s flexibility and customization capabilities make it a valuable tool for managing your work and collaborating with your team.


Diving into the pros of Smartsheet, you’ll quickly notice its affordable pricing with plans starting at just $7 per user per month. This budget-friendly option makes it accessible for businesses of all sizes.

Next, you’ll appreciate its high level of customization.

Smartsheet lets you tailor your work management to fit your specific needs, offering powerful analytics and reporting tools, robust data protection, and a wide range of templates.

It integrates seamlessly with other work products in the ecosystem, enhancing its functionality.

Despite a bit of a learning curve, once you master it, you’ll find it’s a dynamic tool for project management, task tracking, and online collaboration.

Smartsheet offers a blend of affordability, customization, and power that’s hard to beat.

  • Affordable, with plans from $7/user/month.
  • High level of customization available.
  • Offers powerful analytics and reporting.
  • Provides robust data protection.
  • Offers wide range of templates.
  • Integrates seamlessly with other products.
  • Great for project management tasks.


While Smartsheet offers a wide range of benefits, it’s important to consider its drawbacks as well.

One of the main complaints is its steep learning curve. The spreadsheet-like interface, while powerful, can be intimidating for new users.

You might find it challenging to navigate, especially when trying to access advanced features that may require additional training or technical know-how.

Smartsheet doesn’t update pages in real time, which could potentially delay collaboration.

To add, it requires add-ons for time tracking and resource management, which could be inconvenient and add up to the overall cost.

It’s essential to weigh these cons against the pros to decide if Smartsheet is the right tool for your needs.

  • Smartsheet has a steep learning curve.
  • Interface can intimidate new users.
  • Navigation can be difficult for some.
  • Advanced features may require training.
  • Real-time updates are not offered.
  • Time tracking requires additional add-ons.

Alternatives to Smartsheet

Considering the potential challenges you might face with Smartsheet, let’s explore some alternative project management tools that might better suit your needs.

If you’re looking for a more intuitive interface, Asana offers great visual project management. Trello is excellent for Kanban-style project management with a straightforward, card-based system.

If you need stronger collaboration tools, Slack provides real-time communication in an organized format. is a tool that offers excellent team collaboration, easy task assignment, and progress tracking.

For those seeking a more budget-friendly option, Basecamp offers a flat fee for unlimited users. Finally, if you’re comfortable with Microsoft products, Microsoft Project is a robust alternative.

Each of these tools offers unique advantages, so it’s about finding the one that best fits your specific needs.

  • Asana
  • Trello
  • Slack
  • Basecamp
  • Microsoft Project

Final Verdict

In weighing the advantages and drawbacks, it’s clear that Smartsheet can be a powerful ally in your project management arsenal if you’re willing to navigate its learning curve.

Although it may initially feel overwhelming, once mastered, Smartsheet offers unparalleled customization and control, making it an ideal tool for a broad range of business needs.

It’s not just a spreadsheet; it’s a comprehensive project management solution that can streamline your workflows, improve collaboration, and provide valuable insights through robust reporting tools.

The potential payoff is immense, but it does require effort and time to fully utilize its capabilities.

If you’re in need of a tool that offers depth, flexibility, and scalability, Smartsheet could be the perfect fit for your business.

Frequently Asked Questions

How Secure Is My Data While Using Smartsheet for Project Management?

Your data’s security is a top priority with Smartsheet. They employ robust data protection measures such as two-factor authentication, single sign-on, and AES 256-bit encryption to ensure your project management data remains secure.

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